Frequently Asked Questions
Everything you need to know about your Haylou experience.
How do I pair my Haylou earbuds with my smartphone?
To pair your earbuds, remove them from the charging case simultaneously to enter pairing mode. Open the Bluetooth settings on your device, search for the Haylou model name, and tap to connect.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take 10-20 business days depending on your location.
Are Haylou smartwatches waterproof?
Most Haylou smartwatches feature an IP68 water resistance rating, making them resistant to sweat, rain, and accidental splashes. However, they are not recommended for high-pressure water activities or hot showers.
What is your return policy for electronic items?
We offer a 30-day return policy for items in their original packaging and condition. If you experience a manufacturing defect, please contact our support team to initiate a warranty claim.
How can I track the status of my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.