Returns & Exchanges

At Haylou, we stand behind the quality of our innovative audio and wearable technology. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original packaging, including all accessories, manuals, and cables that were included in the box.

• 3.
  Ship the Item

  Attach the provided shipping label or use a trackable shipping service to send the package back to our designated inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund or dispatch your exchange unit within 5-7 business days.